The Customer Service Center is Happy to Assist

The Customer Service Center handles inquiries for every department in the City of Taylor except Taylor Police, Taylor Fire and the Taylor Community Library. 

We are located on the first floor of the Municipal Building 23555 Goddard Road at Pine St., just off of the main atrium on the first floor. Our hours are 9 a.m. to 4:45 p.m. Mondays through Fridays. 

The center can be reached by calling (734) 287-6550 or visiting in person.  The staff assists hundreds of customers daily.

Agents answering calls do their very best to accommodate each customer with in a timely fashion. Some calls require more detail than other calls, so please be patient during certain times of the year. 

Know Before You Go

City hall cashier does not accept debit/credit cards. You can use our pay-on-line service or by calling 1-888-272-9829 or take advantage of the payment drop box located just outside City Hall on Pine Street.  If you are using the official payment site for water bills have your account number and jurisdiction code 3212  If paying property taxes use jurisdiction code 3211.

Quick Information


  • Animal Shelter   Monday-Friday 9-4 Sat. 9-11 Accepts Credit Cards
  • City Hall Monday- Friday 9-5 Does NOT accept Credit Cards Cash-Check-Money Orders Only
  • Police & Fire

    Emergency Call 911

  • Taylor Compost Facility Monday-Saturday 8-2:45 Accepts Credit Cards
  1. Water  FAQs
  2. Assessor FAQs
  3. Building  FAQs
  4. Public Works FAQs
  5. Ordinance FAQs 
  6. Treasurer FAQs 

                           Eme​rgency Alert Center

Here you can stay up to date with current emergency alerts such as Snow Emergencies, Water issues and Trash Collections in your area.  We will keep you informed of important information to avoid calling into City Hall. 
  1. SNOW REMOVAL: Questions, answers concerning sidewalks and individual responsibility
  2. REPORT POTHOLES properly for best results
  3. DAMAGED MAILBOXES? Follow these simple guidelines
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 Did you know, that you can save time by reporting issues on our new app??

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Customer Service Staff

  1. iCare Taylor app now operational on smartphones or tablets

    The City of Taylor's "iCare Taylor" app, which is available for free at The App Store online, is operational after some minor adjustments. Read on...

  2. Judge to preside over hearing concerning possible treasurer's vacancy

    Judge Theodore A. Metry will preside over any future hearings concerning a possible vacancy created in the City treasurer's position, City Council Chairman Tim Woolley said during the March 19 City Council meeting. Read on...

  3. MDOT hosts public meeting on upcoming I-94 construction

    The Michigan Department of Transportation public meeting to provide an overview of the upcoming I-94 bridge and road repair project in the cities of Romulus and Taylor. Read on...
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